Can I shop by mobile phone or tablet?
Yes, the FHM Store website is mobile optimized.
How do I know what size to order?
Please refer to the Size Chart link on each product for that product's size chart.
What is the turnaround time for product?
Please allow 10 business days and 2-3 days shipping to receive product.
Why is the production time 10 business days?
We do not stock any product in a warehouse. Every order is special ordered from our supplier and shipped directly to our decorator for further processing. Our decorator handles each and every order with the utmost diligence to ensure the proper decoration is applied to each order. It is then boxed and shipped to the address you provide. If your order does not require decoration, it is then boxed and shipped to your address.
What payment method do you accept?
We accept all major credit cards. We do not accept any credit cards that draw outside of the United States or PayPal.
How do we ship?
We utilize USPS or FedEx to ship most orders. Please allow 2-5 business days after your order ships for your order to arrive.
Do we ship internationally?
At this time, we do not offer international shipping. We will only ship within the continental United States to the lower 48 states.
How do I process a return?
Please contact us to inquire about returns.
How can I check the status of my order?
Please login to your account and click Order History located at the top of the page to view your past orders and their status, including tracking, if available. If you are having difficulty accessing your account, please contact us and we will be happy to assist you. Please provide your name and order number for us to be able to better provide you information.
Can I change or cancel my order once it has been placed?
Please contact us if you wish to edit or cancel your order. Edits and Cancellations will be handled on a case-by-case basis and is dependent on the status of the order. In the body of the email please include your name, order number, and the reason for cancellation or the changes you wish to make.
What if it has the wrong embroidery?
If the fault is of the FHM Store, we will fully replace your order. Please contact us and we will be happy to assist. When contacting us, please put in the subject line “DEFECTIVE MERCHANDISE” and your order number. In the body of the email, please specify your name, order number, the issue and a picture of the defective part of the product. Understandably, we cannot accept returns if the wrong information was input at time of order. All orders are custom made to the specifications listed on each order.